FAQ

Frequently asked questions

1. Basic purchase information

1. Can I buy from StockHurt as a private individual?
   Yes. Purchases are available both for companies and private individuals. In the case of private customers, we issue a receipt or a personal invoice. You do not need to run a business.
2. Where is the StockHurt warehouse located?
   Our warehouse is located in Skawina near Kraków, in southern Poland. We serve customers from Poland and abroad.
3. What is the minimum order?
   The minimum order is based on weight and starts at 20 kg. We estimate that a 20 kg package contains around 50 items of clothing, as most of our assortment consists of lightweight products such as T-shirts, dresses and trousers. Please note, however, that the final number of pieces depends on the type of goods. In the case of heavier items, such as jackets or winter clothing, a 20 kg package may contain fewer than 50 pieces. If you are unsure, our sales representative will help you estimate the right quantity for your selected assortment. For larger orders over 100 kg, please contact our sales team.
4. Why do you sell by kilograms instead of by pieces?
   Selling by kilograms is the standard in the outlet and stock clothing industry. It allows for:
   • lower unit prices,
   • faster stock turnover,
   • more flexible assortment packaging.

2. Product grades and quality

5. What is the difference between grades A, B and C?
   • Grade A – new branded products with original tags and no signs of use.
   • Grade B – outlet products, meaning new items that may have minor imperfections, such as a damaged tag or slight signs of in-store display.
   • Grade C/U – used products.

   Most of the assortment at StockHurt is Grade B outlet clothing, not used clothing. At the same time, we have recently been expanding our Grade A offer by increasing the share of new premium branded goods with tags for customers looking for the highest-quality assortment.

6. Is Grade B used clothing?
   No. Grade B refers to outlet products, meaning new items with minor defects or signs of display, but not used.
7. Are the products original?
   Yes. The outlet clothing and consumer returns we offer come from legitimate sources, including surplus collections and retail returns. Each batch of goods has commercial documentation, and every purchase is confirmed by a purchase certificate. We sell on the basis of a VAT invoice or receipt. Due to the confidentiality of our contracts and the protection of our partners’ data, we do not publish source documents on the website, but we can provide documentation for review upon individual request.

3. Shipping and logistics

8. How is the order shipped?
   We offer:
   • courier delivery,
   • pallet transport,
   • personal collection from our warehouse in Skawina.
9. What about orders over 100 kg?
   For larger orders of 100 kg or more, please contact our sales representative to arrange:
   • transport conditions,
   • costs,
   • possible logistics discounts.
10. Do you ship internationally?
    Yes. We handle international shipments and serve customers from Europe, Africa and the Middle East. We provide support with export documentation and transport formalities. If you are ordering from a specific country, please contact our sales team to confirm the current delivery terms.
11. Can I visit the warehouse and inspect the goods?
    Yes. After prior contact, it is possible to inspect the goods at our warehouse in Skawina.

4. Payment and formalities

12. What payment methods are available?
    Online payments:
    • bank transfer,
    • PayU.
    Payments when collecting in person from the warehouse:
    • card payment,
    • cash.
    For larger orders or long-term cooperation, payment terms can be agreed individually with our sales representative.
13. Can I pay on collection?
    Yes. If you collect your order in person from the warehouse, you can pay on site by cash or card.
14. Will I receive a VAT invoice?
    Yes. Sales are made on the basis of a VAT invoice.

5. Pallet auctions

15. How do auctions work?
    Auctions at StockHurt mainly concern clothing bundles, and less often entire pallets, due to varying transport costs.
    The auction process works as follows:
    • The participant registers and logs in to the platform.
    • They select an auction and place a bid within the specified time period. Each subsequent bid must be higher than the previous one.
    • When the auction ends, the highest bid wins.
    • The winner is informed about the transport cost.
    • After payment, the goods are prepared for collection or shipment.
    Detailed auction rules are available in separate regulations on the website: https://stockhurt.com/regulamin-licytacji/
16. Is bidding safe?
    Yes. The system is transparent and the terms are described at https://stockhurt.com/regulamin-licytacji/. If you have additional questions, you can contact our sales team.
17. What if there are currently no active auctions?
    In that case, we invite you to purchase ready-made packages currently available in our offer.

6. For new customers

18. How can I start working with StockHurt?
    You can start cooperation in two ways:
    Direct contact with our sales representative (recommended)
    • Go to the Contact section or write to us via WhatsApp.
    • Choose a representative who speaks your language.
    • Submit an enquiry and receive current price lists and information on available products.
    • Our sales representative will present new arrivals, fast-moving goods, and establish the terms of cooperation, minimum order and logistics.
    • You place your first order and confirm the payment and delivery method.
    It is worth remembering that our offer is very dynamic. Some products, especially well-known brands, sell out within days and do not always appear on the website. That is why direct contact with our sales representative gives you access to the widest and most up-to-date offer.

    Purchase directly through the website

    You can also register on the website, choose a product and place your order online. This option is most often used by customers who have already worked with us before. It usually concerns smaller quantities of goods.
19. I am not familiar with the industry. Can someone help me?
    Yes. Our sales representatives help customers choose the right type of goods for their business model.

7. Prices and pricing thresholds

20. What does the price depend on?
    The price depends on:
    • the product grade (A/B/C),
    • the type of brand,
    • the quantity (kg / package),
    • the form of purchase (standard sale / auction).
21. Can I expect a better price for a larger order?
    For larger quantities, it is worth contacting our sales representative, as individual pricing arrangements may be possible.

8. When is it worth contacting our sales team?

22. In what situations is it worth contacting you directly?
    You can contact our sales representative in any situation, both for a first order and for long-term cooperation.
    We especially recommend contacting us in the case of:
    • larger orders,
    • international cooperation,
    • regular recurring deliveries,
    • enquiries about specific brands or fast-moving products,
    • unusual questions related to the offer or logistics.
    Direct contact allows you to get the most up-to-date information on product availability and individual terms of cooperation.

9. Returns and complaints

23. Can I return the goods?
    The return policy is described in our terms and conditions of sale: https://stockhurt.com/regulamin/
24. What if the goods do not meet my expectations?
    If you have any doubts, please contact our sales team so that the situation can be clarified in accordance with the applicable procedure: https://stockhurt.com/regulamin/

10. Documents and purchases within the EU

25. Do you issue 0% VAT invoices for EU companies?
    Yes. Invoices with a 0% VAT rate can be issued to EU companies that have an active EU VAT number at the time the invoice is issued. This applies both to personal collection and to shipment of the goods.
26. What documents are required for purchases from abroad?
    For companies, registration details and confirmation of an active EU VAT number are required, if applicable. Private customers do not need a VAT number.
27. Do you help with transport documentation?
    Yes. We support all customers with the documentation required for international shipping.

11. Long-term cooperation and larger orders

28. Do you offer regular recurring deliveries?
    Yes. It is possible to establish regular cooperation and deliveries tailored to the customer’s needs.
29. Can I reserve a larger quantity of goods?
    For larger orders, please contact our sales representative to confirm availability.
30. Is long-term cooperation possible?
    Yes. Many customers work with StockHurt on a regular and long-term basis.